What is CPaaS?
Communications Platform-as-a-Service (CPaaS) is a cloud based technology that serves as a powerful additional tool for businesses. Not only can a CPaaS integrate voice communications, but you can also include SMS, instant messaging, video and WebRTC. These can be added directly into existing business applications, instantly improving your operational efficiency.
Because it is a cloud based technology, it offers a cost effective solution as there is no need to invest in additional hardware. A CPaaS allows real-time communication features to be added onto existing API’s without having to develop additional infrastructure.
What are the benefits of using a CPaaS?
The main benefit of using a CPaaS is it will save your business time and money when it comes to development of these tools. There will be no need for your developers to create user interfaces and backend processes in order to support your communication through multiple channels. A CPaaS allows for access to its product documentation and is usually backed up with strong levels of customer support so your business can be maximising its use right way.
How can CPaaS help my business?
CPaaS is relied upon by a growing number of companies to support communication with their customers. This is because it serves as a platform that combines the backend and reliability of proven communication services with bespoke customer applications.
The best ways to use CPaaS?
The flexibility of the technology allows it to be used in a variety of different ways. A good example of this could be using a chat app API to integrate messaging platforms such as Facebook Messenger into your own mobile offering. Whatever real-time, cloud-based communication platforms are available, these can be placed into your own applications to ensure your customers get the best possible experience.